Introduction
By leveraging Einstein AI within salesforce feedback management, Incorporating this groundbreaking technology has allows the user to reimagine the survey creation process entirely. With the help of Einstein, we've empowered our users to craft dynamic surveys that intelligently evolve based on collected data.
This transformation has not only streamlined the efficiency of survey creation but has also unlocked deeper insights previously out of reach using conventional methods. It marks a significant milestone, heralding a new era in generative AI and adaptable survey design.
My Role
Collaborated with engineering, crafting every detail for user-centric experiences.
The Team
1 Product Designer, 1 Content Designer, 1 Product Manager, 4+ engineers.
Timeline
June 2023 - August 2023; Rolling out in alpha phase for select customers.
What is Salesforce Feedback Management
Salesforce Feedback Management gives you insights into what your customers and users think and enables you to refine your customer feedback strategy. Understand customer feedback as it evolves and engage customers and users with relevant, personalized surveys
Onboarding
When I joined Team SFM in 2023, AI was at an nascent stage, with enthusiastic discussions and focused efforts centered around harnessing the potential of AI. The atmosphere buzzed with continuous exploration and dialogue, fostering an environment primed for innovation and the unfolding possibilities AI could offer.
Generative artificial intelligence (also generative AI or GenAI) is artificial intelligence capable of generating text, images, or other media, using generative models. Generative AI models learn the patterns and structure of their input training data and then generate new data that has similar characteristics.
What is Einstein?
Einstein infuse Salesforce’s proprietary AI models with generative AI technology from an ecosystem of partners and real-time data from the Salesforce Data Cloud, which ingests, harmonizes, and unifies all of a company’s customer data.
